Refund & Cancellation Policy

2. Situations Where Refund Is Not Available

Refunds, cancellations, or store credits will not be issued under any of the following scenarios:

• If you change your mind or decide you no longer want the package after buying.
• If you did not fully read or understand the application features before payment.
• If you purchased a wrong subscription tier, or initiated a duplicate purchase.
• If the school coordinator is transferred, the center is closed, or you no longer need to prepare calculations.
• If you did not use the credited tokens or stopped using our website.
• If your login credentials were used by a co-worker or school assistant to complete the payment.

3. Trial Usage Policy

To ensure that our calculations and Patrak report formats fully meet your requirements before making a payment, we strongly advise users to:

• Utilize the 1 complimentary free calculation credit granted to every new account.
• Test calculations for a full month and inspect the generated PDF documents.
• Consult with our helpdesk support staff for pre-sale queries.

4. Technical Issue Support

In the event of network timeouts, double-debits, or transaction processing failures, we will actively assist you. Our support team will resolve any credit discrepancies within 48 hours. However, transaction cancellations and cash refunds remain strictly excluded.

5. Billing Queries Support

For transaction discrepancies, double-deductions, or token allocation support, get in touch with our billing helpdesk: